On a scale of one to grrrrrrrrrrr, today was grrrrrrrrrrr. I can't say if the people I encountered were as stupid as I perceived them to be, but I still wanted to verbally assault them all, one by one, slowly, with surgical precision.
Unfortunately for the outsourced customer service rep at Blockbuster, I discovered mid-day that the terms and conditions of my account had been changed without my knowledge and that the changes effectively nullify my favorite feature of their service. I was calm and direct with my complaint and I never raised my voice, but my wrath was palpable. It was a long, frustrating conversation that I finally ended by asking, "So you're telling me that because a portion of your customer base is too stupid to understand that the movies they get in the little boxes have a limited rental period, you've changed your entire on-line rental system, to the detriment of those of us who understand how renting movies works?" Her response? "Yes."
I ended up with two free weeks and two rentals but I was just in the mood to seethe, so I did, about everything. If I still feel like this tomorrow I'll
attack call Netflix to see what they can do for me. And I'll call the damn post office to find out why my package from katrocket has been in their possession since April 1st but has yet to make its way to my house, right down the street. Don't they know I'm dying to see what it is since I had to measure my waist before I could get it? Oh yeah, I am so calling them tomorrow.
Speaking of classic rants, do you remember Julia Sugarbaker from Designing Women? My God, she had the best speeches. I'm pretty sure I skipped classes in college to study at the feet of the real master. Had I remembered her before I called Blockbuster, I'd have gotten exactly what I wanted. You should start feeling bad for the letter carrier who on Friday promised she'd deliver my package on Saturday.
Pay close attention - J. Peterman is on the jury.